Document Distribution

Summary

This enhancement to Document Distribution introduces a new system configuration setting to prevent queuing multiple faxes to the same number in order to optimize the use of fax lines for other potential faxes.

Previously, when there were multiple faxes going to the same fax number at the same time, RIS would mark them all as InProgress. Once the number of items marked as InProgress is equal to the number of available fax lines, no more faxes are added to the queue. However, when multiple faxes are going to the same number, all but one will remain in Pending status in Windows Fax and Scan, resulting in a number of fax lines not being utilized because RIS considers all items to be InProgress. This can result in a significant backlog of faxes.

With this change, a new DDSingleFaxJobPerNumber system configuration setting ensures that the Document Distribution Engine will only set a fax job to InProgess status when no other fax job is already InProgess for that fax number.

Configuration Instructions

System Administrators must complete the following actions to enable this feature:

Changes to SystemConfig Lookup Table

·         Enable this feature by setting DDSingleFaxJobPerNumber to True.

The following related settings were added or updated: