Portals
Summary
This enhancement to Portals Make Appointment workflow adds configurability to the Patient Portal No Available Timeslot notification.
Background
Previously, when scheduling in the portals and there was no availability for the next 30 days (PortalMaxSearchDays system config), the portal would display a pop-up with the options CANCEL APPOINTMENT and CONTINUE TO SCHEDULE.
Feature Description
With this change, scheduling has been modified to allow continuous searching via a CONTINUE SEARCH button. If an appointment slot hasn't been identified within the configured PortalMaxSearchDays the popup is displayed and the CONTINUE SEARCH button can be used to search the next PortalMaxSearchDays range.
Additionally, the verbiage on this notification is now configurable and the option buttons have been rearranged.
Notification will appear if system has not found a timeslot after X days, whereby X is PortalMaxASearchDays.
Note that in the Provider Portal, the messaging for MRI procedures is different, and can be modified via a new PortalNoAvailableTimeSlotsCallUsForMRI paragraph config setting. Note also that the Patient portal does not have this functionality.
Known Limitations
While there are no Known Limitations for this feature, there is additional functionality planned for a future release that will change the implementation approach, and is expected to impact how this feature will be configured:
· Feature #33896 – Enhancements to the Portal's Available Timeslot notification
The new PortalNoAvailableTimeSlotsCallUsForMRI paragraph config setting functionality is not currently supported on the Patient portal.
Configuration Instructions
System Administrators must complete the following actions to enable this feature:
RIS Client
Changes to ParagraphConfig Lookup Table Settings
The following related settings were added or updated:
|
Setting |
Default |
Purpose |
|
PortalNoAvailableTimeSlotCallUs |
There are no available time slots for your appointment in the next {0} days. Call us for assistance or {1} for available time slots using the calendar controls. |
Message text to display on the No available time slots pop up while scheduling an appointment. The {1} variable represents the continue search button text. |
|
PortalNoAvailableTImeSlotCallUsForMRI |
There are no available time slots for your appointment in the next {0} days that match the selected search and provider preferences. Call us for assistance or {1} by adjusting the calendar and other search options. |
Message text to display on the No available time slots pop up while scheduling an MRI magnet type procedure. The {1} variable represents the continue search button text. Note - This functionality is not currently supported on the Patient portal. |
|
PortalContinueToSearchButton |
Continue Search |
Button text to display on the No available time slots pop up while scheduling an appointment. |
|
PortalCallCenterInfoWithID |
Please provide us with this ID so that we can quickly locate your appointment when you call. |
Message displayed on the Medical Record page, prior to submitting a date range for the C-CDA. |
Summary
This enhancement to the Patient Portal's Make Appointment workflow adds configurability to the timeframe for next available appointment search.
Feature Description
Previously, the search for the next available date was a hardcoded value of 60 days.
With this change, this timeframe is controlled via a new PortalNextAvailableMaxSearchDays configuration setting.
Availability is displayed when an appointment is found within the configured timeframe.
Service Team Upgrade Instructions
No Service Team actions are necessary to deploy this feature; however, optional configuration is available:
Portals
Changes to applicationsettings.config
· Configure PortalNextAvailableMaxSearchDays to desired search range. Default is 60.
Configuration Instructions
Service Team assistance is required to enable this feature.
